Operating Custom Software
You have a custom application: a customer portal, an internal tool, a platform. The software runs. But who takes care of updates, monitoring, backups, and incidents?
Servers are often covered. The application layer frequently is not: who patches it, who notices when something goes wrong, who is reachable at night. That is the gap RiKuWe fills.
Not sure where your operations stand today? The operations readiness check shows you in two minutes, free and without sign-up.
What This Means for You
Your application is monitored. When something goes wrong, you are informed before your users notice. Backups run daily and are documented, so a restore holds no surprises. Updates and security patches are applied without you having to think about them.
And if something does happen, you know who is responsible.
What We Concretely Take On
- Your application runs in a stable, managed runtime environment
- Databases maintained and patched
- Daily backups with documented restore
- Monitoring & alerting and security updates
- Response times according to individual SLAs
- Operation on your infrastructure: on-premises or in your cloud account
- GDPR-compliant in the EEA
Working With Your Agency
If your application was developed by an external agency, we work directly with that team. Clear responsibilities from the start.
How We Start
Intro call, analysis of your current infrastructure, offer. We are usually operational within two weeks.
Book an intro call