IT Operations for Your Business
So Your Software Simply Works
Many businesses depend on software they use every day: customer portals, internal platforms, planning or billing systems. These systems need to run, stay secure, and be maintained. Internally, there is often not enough time, expertise, or capacity to guarantee that reliably.
RiKuWe takes on exactly that responsibility, so your team can focus on what matters most.
What We Concretely Take On
- Operation and maintenance of your IT systems
- Regular maintenance and security updates
- Monitoring with early response to issues
- Data backups and recovery in case of emergency
This can take place in a data center, in the cloud, or on-premises at your location.
What You Gain
- Fewer outages. We monitor your systems continuously and detect problems before they become noticeable.
- Clear accountability. You know who is responsible and how to reach us in an emergency.
- No single point of knowledge. Operations and documentation are not tied to one person who could be sick or on holiday.
- More peace of mind. IT just works, without you having to step in.
When RiKuWe Makes Sense
RiKuWe is a good fit when software is essential to daily operations and no one in the company should carry IT responsibility as a side task. Whether you already have an IT provider, want to take pressure off existing support, or are building new systems: the starting point does not matter.
RiKuWe Is Not a Classic IT Service Provider
| Classic IT Service Provider | RiKuWe |
|---|---|
| PCs, printers, Office issues | Operation of server and software infrastructure |
| Reactive help when problems occur | Ongoing responsibility for operations |
| On-site user support | Continuous background management |
| Focus on individual issues | Focus on stable overall operations |
RiKuWe works beneath your applications and supplements existing IT support — or steps in where it is missing.
Collaboration
RiKuWe works alongside existing IT providers, software vendors, and development agencies. Our scope is clearly defined: technical operations. We do not interfere with your business processes and do not replace any specialist application.
See who handles what in detail →
How We Get Started
- Brief assessment: What is working, what is a concern, what should improve.
- Shared evaluation: Whether and how RiKuWe can help.
- Gradual transition: Structured and documented, without interrupting operations.
Frequently Asked Questions
What does it cost?
Costs depend on your systems, the scope of support, and the agreed SLAs. As a starting point, we offer structured packages from €1,200 — for an infrastructure assessment or feasibility analysis. Ongoing operations are agreed individually. We get back to you within one business day with an initial estimate.
What happens when something goes wrong?
We monitor your systems continuously and respond to issues — ideally before you notice anything. For critical systems, we agree on specific response times and escalation procedures. You always know who is responsible and how to reach us.
Can we stop at any time?
Yes. All configurations, access credentials, and processes are documented and can be handed over at any time. We support the transition — without technical dependencies or data loss. No lock-in.
Do we have to give up our existing IT setup?
No. We work with what is already in place — integrating, supplementing, or taking over gradually. Whether you already have an IT provider or not makes no difference.
How quickly can we get started?
After an initial conversation and assessment, the collaboration can start within two weeks depending on the project. We always begin in a structured way, without interrupting your operations.
Who is our contact person?
One of the three founders — directly, personally, and without an anonymous ticket system. RiKuWe stands for Rieger, Kugi, and Weber. You always know who you are talking to.
