Operational Handover – Transfer with Confidence
You want to hand over operations – but not without a proper foundation.
We assess together whether and how a handover to RiKuWe makes sense: technically, organizationally, and with a realistic SLA.
Structured Operational Handover
From overview to SLA proposal: we take over your application operations – responsibly, transparently, and professionally documented.
- Technical handover meeting & goal definition
- Review & assessment of your current infrastructure
- Concrete SLA-based operations proposal from RiKuWe
What you get at the end
- A complete technical assessment of your current setup
- A realistic SLA-based operations proposal
- Optionally: a roadmap for a phased operational handover
Whether as a long-term operations partner or for defined tasks such as patch managementPatch management keeps systems secure, stable, and reliably up to date. Learn more →, on-call, or support.
What we clarify together
- Existing infrastructure, access credentials & responsibilities
- Requirements for availability, security & support
- Effort needed for takeover & potential migration
- Role allocation, on-call setup, monitoringMonitoring spots problems before they escalate – active oversight, not just reacting. Learn more → tools
- Ongoing costs & appropriate SLA models
If your infrastructure is not yet ready for handover, we recommend a Health Check or Kubernetes Feasibility Assessment beforehand.
Who is this for?
- Companies ready to delegate operational responsibility
- Operations currently run by an agency or internal dev team without a clear SLA
- CTOs seeking to professionalize and delegate operations
- Teams experiencing growing demand and needing a reliable operations partner
Relevant solution pages: For Agencies and For Companies.
Common Scenarios
- No support contract for infrastructure hosted by an agency
- Internal operation by dev team without capacity for 24/7 uptime
- Reorganization or staffing changes within the company
- Need for documented, auditable operational handover
- Monitoring, access, and operational responsibility handed over cleanly
Process
| Phase | Content |
|---|---|
| 1 | Technical briefing & goal definition |
| 2 | Review of existing infrastructure |
| 3 | Joint planning (roles, responsibilities, tools) |
| 4 | Written proposal with pricing & SLA options |
Frequently Asked Questions
What does the technical assessment include?
We review infrastructure, access, runtime environments, and operational tooling – based on a structured inventory.
What are the requirements for RiKuWe to take over operations?
The application must be stable, maintainable, and documentable. Poorly maintained or proprietary setups are discussed during the initial briefing.
How much time should we plan for the process?
Depending on complexity, anywhere from a few days to several weeks. You will receive a realistic effort estimate after the assessment.
Does RiKuWe also take over partial operations?
Yes – for example, patch management, on-call availability, or monitoring. A gradual transition is also possible.
What kinds of SLAs are possible?
Defined response times, monitoring, backup plans, on-call services, and periodic operational reviews – tailored to your needs and setup.
How we start
Discuss operational handoverWe only take on what we can be accountable for. Because reliable operations must work long-term.
