Operational Handover – Transfer with Confidence
Are you currently operating your application yourself or via an agency?
We’ll jointly assess whether and how a handover to RiKuWe as your operational partner makes sense – with clear responsibilities and a realistic SLA model.
Structured Operational Handover
From overview to SLA proposal: we take over your application operations – responsibly, transparently, and professionally documented.
- Technical handover meeting & goal definition
- Review & assessment of your current infrastructure
- Concrete SLA-based operations proposal from RiKuWe
What we clarify together
In a structured process, we identify:
- Existing infrastructure, access credentials & responsibilities
- Requirements for availability, security & support
- Effort needed for takeover & potential migration
- Role allocation, on-call setup, monitoring tools
- Ongoing costs & appropriate SLA models
If your infrastructure is not yet ready for handover, we recommend a Health Check or Kubernetes Feasibility Assessment beforehand.
Goal: A Reliable Operations Proposal
At the end of this process, you will have:
- A complete technical assessment of your current setup
- A realistic SLA-based operations proposal
- Optionally: A roadmap for a phased operational handover
Whether as a long-term hosting partner or for defined operational tasks – such as patch management, on-call, or support.
Who is this for?
- Companies ready to delegate operational responsibility
- Clients hosted by agencies or internally without clear SLAs
- CTOs seeking to professionalize and delegate operations
- Teams experiencing growing demand and needing a reliable operations partner
Common Scenarios
- No support contract for infrastructure hosted by an agency
- Internal operation by dev team without time for 24/7 uptime
- Reorganization or staffing changes within the company
- Need for documented, auditable operations handover
- Consolidation of monitoring, access, and vendor management
Process
| Phase | Content |
|---|---|
| 1 | Technical briefing & goal definition |
| 2 | Review of existing infrastructure |
| 3 | Joint planning (roles, responsibilities, tools) |
| 4 | Written proposal with pricing & SLA options |
Frequently Asked Questions
What does the technical assessment include?
We review infrastructure, access, runtime environments, and operational tooling – based on a structured inventory.
What are the requirements for RiKuWe to take over operations?
The application must be stable, maintainable, and documentable. Poorly maintained or proprietary setups are discussed during the initial briefing.
How much time should we plan for the process?
Depending on complexity, anywhere from a few days to several weeks. You’ll receive a realistic effort estimate after the assessment.
Does RiKuWe also take over partial operations?
Yes – for example, patch management, on-call availability, or hosting. A gradual transition is also possible.
What kinds of SLAs are possible?
Defined response times, monitoring, backup plans, on-call services, and periodic operational reviews – tailored to your needs and setup.
Next Steps
We only take over what we can be accountable for.
Because reliable operations must work long-term.
Interested in exploring an operational handover?
We’ll respond no later than the next business day.
Your inquiry is of course non-binding.
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