Privacy Policy

Thank you for your interest in our website. Protecting your privacy is very important to us.
Below we provide detailed information about how we handle your data.

Responsible Entity​

The responsible entity for data processing on this website is:

RiKuWe GmbH
Steyrergasse 7
8010 Graz
Austria

You can find further details in our legal notice.

Collection and Storage of Personal Data and Purpose of Their Use​

When Visiting the Website​

When you access our website, information is automatically sent by your browser to our server. This information is temporarily stored in a so-called log file. The following data is collected automatically and stored until it is automatically deleted:

• IP address of the requesting device
• Date and time of access
• Name and URL of the requested file
• Website from which the access originated (referrer URL)
• Browser used and, if applicable, your computer's operating system and the name of your access provider

These data are processed for the following purposes:

• Ensuring a smooth connection to the website
• Ensuring convenient use of our website
• Evaluating system security and stability
• Other administrative purposes

The legal basis for data processing is Art. 6 (1) sentence 1 lit. f GDPR. Our legitimate interest follows from the purposes listed above. Under no circumstances do we use the collected data to draw conclusions about your identity.

Cookies & Local Storage​

We have deliberately chosen not to use tracking cookies and not to implement a cookie banner –
because your privacy is our top priority.

Our website does not use any analytics or advertising cookies.
Cookies or local storage functions are only used where they are strictly technically necessary, such as:

• Ensuring the secure booking of an appointment,
• Participating in an online meeting,
• Or saving your display preferences (e.g. light/dark mode via localStorage).

This information is not shared with third parties, not used for profiling, and can be deleted by you at any time.

A cookie banner is therefore not required – in accordance with § 165 (3) TKG and Art. 5 GDPR.

Hosting​

Our website is hosted by Hetzner, a German provider of web hosting services.
Our booking forms, video conferencing systems, and calendar tools are also hosted on the same infrastructure.

You can find Hetzner's privacy policy here:
hetzner.com/legal/privacy-policy

We have signed a data processing agreement with Hetzner.

Self-Hosted Web Analytics​

To analyse website usage, we use a privacy-friendly analytics system that we host entirely on our own infrastructure.
The collected data never leaves our servers.

We do not use cookies, cross-device tracking, or store any personal data. Only aggregated, anonymized information is collected, such as:

• Which pages were visited and how often
• From which countries visits originated
• What devices and browsers were used

The legal basis for this processing is Art. 6 (1) sentence 1 lit. f GDPR. Our legitimate interest lies in the anonymized analysis of website usage to improve our services and user experience.

When Booking an Appointment​

If you book an appointment using one of our forms, the following data will be collected and temporarily stored:

• First and last name
• Email address
• Notes
• And any additional information you voluntarily provide

This data is processed for the following purposes:

• Appointment planning and management
• Contacting you in case of questions or changes
• Providing a smooth booking experience
• Other administrative purposes

The legal basis for this data processing is Art. 6 (1) sentence 1 lit. b GDPR, as it is necessary to carry out pre-contractual measures.

Our booking forms, video conferencing systems, and calendar tools are all operated on our own infrastructure. We do not synchronize data with external calendar services. All submitted data is used solely for organizing and conducting the booked appointment. We do not share data with third parties or integrate external services.

Retention Period​

Unless otherwise stated, we process your data only as long as necessary, but for a maximum of 5 years – unless required for administrative, legal, or investigative proceedings.

Your Rights​

If we process your data based on legitimate interests, you have the right to object on grounds relating to your particular situation.

You also have the right to access, rectify, delete, restrict processing, data portability, and object. Please contact us directly to exercise these rights.

If you believe that your data is being processed unlawfully or your data protection rights have been violated, you may lodge a complaint with the relevant supervisory authority. In Austria, this is the Data Protection Authority.